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Exchange and Return Policy

At Professor Vape, we strive to give our customers an exceptional and high-quality Vape experience. We also guarantee that all the products available on our website are 100% original with a manufacturer verification code for most devices. Only the direct exclusive agent for each product is dealt with, but in the event of manufacturing defects Outside of our control, you have the right to request a replacement after documenting and validating the problem with the manufacturer.

Guarantee of return of goods within a week

At Professor Vape, we guarantee your right to return the goods without any reason, provided that the product is returned in its original condition and packaging as you received it.

This excludes flavors containers, tanks, filters (coils) and batteries. The amount of the order will be calculated as a balance after receiving the product in its original condition without any damage, whether due to shipping or use. The balance can be used in your next order or refunded.

The balance is equal to the value of the product and the shipping fee is deducted from it.

(Warranty does not include disposable devices)